Support services

Sometimes life can get unexpectedly complicated and you might just need someone to talk to. Here is a list of readily available resources for you to access- whenever you might need them.

SERVICE NUMBER SUPPORTS
Emergency Services: Ambulance, Police, Fire 000  
GENERAL SUPPORT
Police Assistance Line (non-emergencies) 13 14 44

24 hours a day, 7 days a week

 
Health Direct
For anyone needing immediate health advice from a registered nurse
1800 022 222

24 hours a day, 7 days a week

 
Poisons information centre
Advice on poisons, overdose, bites, envenomation, and plants
13 11 26  
Kids Helpline (5-25 years of age)
Counselling for young people aged 5-25 years
1800 551 800
24 hours a day, 7 days a week
Email

Online chat

Parent Helpline (through Kids Helpline)
Counselling for navigating parenting challenges
Refer to website for state-based phone numbers  
MENTAL HEALTH & CRISIS SUPPORT
Beyond Blue
Information, support, and advice for mental health and wellbeing
1300 224 636
24 hours a day, 7 days a week
Email

Online chat

Online forums

Headspace (National Youth Mental Health Foundation)
Early intervention mental health services for 12-25 year olds
1800 650 890 Email

Online chat

Group chat

Centre locations

Lifeline
For anyone having a personal crisis
13 11 14

24 hours a day, 7 days a week

Online chat

Text

Suicide Call Back Service
For anyone thinking about suicide
1300 659 467

24 hours a day, 7 days a week

Online chat

Online counselling

MensLine Australia
For men with emotional or relationship concerns
1300 78 99 78 Online chat

Video chat

ALCOHOL AND DRUG-RELATED SUPPORT
Counselling Online (drug and alcohol counselling)
24/7 counselling for people affected by alcohol or drug use
Refer to website for state-based phone numbers

24 hours a day, days a week

Online chat

Online forums

National Alcohol and Other Drug Hotline
Help and support for all people affected by drug or alcohol abuse
1800 250 015  
Family Drug Support Australia
24/7 support for families affected by drug and alcohol issues
1300 368 186

24 hours a day, 7 days a week

Online chat

Online forums

GAMBLING-RELATED SUPPORT
Gamblers Anonymous - Australia
Help and support with gambling addiction recovery
Refer to website for state-based phone numbers Email

Face-to-face meetings

Gambling Help Online
Support for anyone affected by gambling
1800 858 858 Online chat

Online forums

National Debt Hotline
Advice on how to manage debt
1800 007 007 Online chat
LGBTQIA+ SUPPORT
QLife (Counselling/Referral service for LGBTI)
Anonymous LGBTI peer support and referral
1800 184 527 Online chat

3pm to midnight

Online articles

Rainbow Door
Advice and referral for LGBTIQA+ people, friends, and family for all aspects of health and wellbeing
1800 729 367 Text

Email

Online articles

Transcend
Support network for parents and carers supporting TGDNB children (Sex and Gender Diversity)
  Email

Online articles

Black Rainbow
Health and wellbeing support for Aboriginal and Torres Strait Islander LGBQTIA+SB communities
  Online articles
SEXUAL, DOMESTIC, AND FAMILY VIOLENCE SUPPORT
1800RESPECT (National sexual assault, domestic, family violence counselling)
For anyone concerned about domestic, family, or sexual violence
1800 737 732 Online chat
Relationships Australia
Services that promote respectful relationships
1300 364 277 Email
SEXUAL & REPRODUCTIVE HEALTH SUPPORT
True: Relationships and Reproductive Health
Respectful relationship and sexual health services for Queenslanders
(07) 3250 0200 (Brisbane)

Refer to website for other Queensland office phone numbers

Email
Family Planning NSW
Reproductive and sexual health services for people in NSW
1300 658 886 Email

Online chat

Sexual Health Victoria
Reproductive and sexual health clinics and information for Victorians
1800 013 952  
Sexual Health Quarters (SHQ) WA
Sexual health and relationship wellbeing clinics, education, and information
(08) 9227 6178 (Metro)

1800 198 205 (Regional)

Email
Sexual Healthline (SHINE SA) SA
Reproductive, sexual health, and relationship wellbeing services (free clinic service if under 25 years)
1300 883 793 (Metro)

1800 188 171 (Regional)

(08) 8300 5300

Sexual health nurse

Monday-Friday, 9am-12.30pm

Email

Family Planning Welfare Association of NT Inc.
Reproductive and sexual health education, and information
(08) 8948 0144 Email
Sexual Health and Family Planning ACT (SHFPACT)
Specialist doctors and nurses for sexual and reproductive health concerns
(02) 6247 3077 Email
Family Planning Tasmania
Sexual and reproductive health clinics, education, and information
(03) 6273 9117

Refer to website for regional phone numbers

Email

Support services

Emergency and support services - 343x216

If you are facing life issues, a crisis or an emergency see our list of services that can help [PDF, 167 KB]